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CRM, CX, UX Global

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5 dos and don’ts to secure customer loyalty
5 dos and don’ts to secure customer loyalty

, Bluegrass Digital  12 Mar 2024

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
Developing advanced attribution models for the entire customer journey - online to offline

  7 Dec 2023

The power of personalisation in 2023
The power of personalisation in 2023

, Bluegrass Digital  17 Jul 2023

Source © everythingpossible By using messaging platforms and chatbots, businesses can build stronger relationships, improve customer satisfaction and increase engagement
5 benefits of conversational marketing

  3 Feb 2023

Source:
8 tools to create a winning customer experience strategy in 2023

  23 Jan 2023

Image supplied.
What does the ideal customer look like?

  22 Dec 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
Employee branding: Critical to customer experience

  14 Sep 2022

Source: © ra2studio
Bulk emailing: by no means a straightforward and simple affair

  10 May 2022

Source: © cottonbro
Pivoting to changing customer behaviours online

  5 May 2022

Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho
5 CX trends that will define 2022

  1 Feb 2022

Seamless communication is key to CX: Here's what it should look like
Seamless communication is key to CX: Here's what it should look like

  24 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success
Customer. Customer. Customer. The mantra for 2022 success

  17 Jan 2022

Source:
Developing a unified voice and view of the customer

  3 Dec 2021

Gathering customer data effectively to create great customer experiences
Gathering customer data effectively to create great customer experiences

  25 Nov 2021

Source:
The post-Covid world of sales has changed, have you?

  12 Nov 2021

Digital first-impressions matter
Digital first-impressions matter

  8 Oct 2021

Effective CX begins with optimisation of operations
Effective CX begins with optimisation of operations

  28 Sep 2021

Source:
Net promoter score vs. Net sentiment

  14 Sep 2021

Source:
B2B success lies in solving customers' problems

  7 Sep 2021

Source:
What are the core requirements for building an omnichannel customer experience?

  16 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?
What is an omnichannel customer engagement hub and why do I need it?

  30 Jul 2021

Source:
Sidestep the embolism, deliver true customer service

  15 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience
To build resilient customer relationships post-pandemic, invest in experience

  15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX
How payment solutions are revolutionising WhatsApp and enhancing CX

  14 Jul 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the data

  29 Apr 2021

Operational efficiency is a 'no go' to great customer experience
Operational efficiency is a 'no go' to great customer experience

  31 Mar 2021

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