The key difference is that the curator, along with the rest of the hotel team, will curate the hotel while creating the best guest experience path. The look and feel of Radisson RED, as well as the vibrancy required throughout the hotel, requires proper curation and not just management.
Everything! Perhaps I’ll start early morning as a barista for those early rising guests. Then I can offer arriving guests my recommendations on what to do in Cape Town. I’ll also be holding strategy sessions with my team of creatives, host clients, check on our events schedule, carry luggage up to the guest’s rooms and maybe I’ll finish off by parking a few cars - or motorbikes, I don’t mind!
I genuinely love connecting with people. RED is all about connections and genuine connections at that. We do that through really caring about our service delivery, through our people, through our technology, and through our vibrancy. We really trust our people to be themselves. This really matters to me.
Never fear doing something. The moment you fear is the moment that you’ll never know how good something could really be.
They are passionate, honest and genuine people that really care. The team will bring lots of fun and creativity to the hotel but they’ll get the naughty stuff done too. And like me, they love guests! The team are leaders too. Perhaps they need occasional management but mostly they demand a following.
The RED guest experience is all about feeling looked after, feeling liked you’ve arrived somewhere, feeling like you don’t want to leave and feeling like you have just met your new best friend.
I hope to deliver a fresh and exciting guest experience and then for those guests to walk away and go, “Do you know what, I really love that hotel.”