Bohnstedt expressed these sentiments during the AITEC East Africa ICT Summit held in Nairobi, Kenya early last week.
"The launch of MPesa has seen a scramble in the Kenyan market to set up payment systems," she said. The two leading mobile operators in Kenya - Safaricom and Zain - have mobile payment services. The former has the largest subscriber base of more than 10 million.
The mobile payment solutions have seen a lot of entrepreneurs setting up businesses online and using social sites like Facebook and websites to market their goods and services. "However, users are still gaining trust and are paying for these services after delivery," noted Bohnstedt.
On the other hand, large corporates like Kenya's carrier Kenya Airways and other airlines like Fly 540 and Air Kenya now allow clients to pay for their tickets using MPesa or Zap mobile phone services for Safaricom and Zain. Banks that had initially fought the mobile phenomena have also launched their own mobile payment services by partnering with mobile phone operators. "Banks have become agents and super agents for the mobile technology," she said.
Bohnstedt's major concern is the strategic growth of small enterprises and customer service.
"Most of these businesses can handle small orders because the entrepreneurs probably operate from their living rooms. What happens when they get thousands of orders?"
She noted the need for entrepreneurs to set up proper systems for their businesses so as to grow them.
The AITEC East Africa ICT Summit was held from 7-8 September 2010. For more information on the conference, go to www.aitecafrica.com
