There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity
Louise Marsland 2 days ago
Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017
Leigh Andrews 16 Aug 2017
Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes
The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent
Valter Adão 31 Jul 2017
21 African social entrepreneurs have been named winners in the Resolution Social Venture Challenge. Impact evaluation data shows that an average of 3,200 community members benefits per fellowship awarded
Mastercard has released the results of its inaugural Index of Women Entrepreneurs
Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation
Harry Welby-Cooke 14 Jul 2016
Forbes Africa reveals Africa's 30 most promising entrepreneurs under 30 for 2016
South Africa and Africa in general benefitted immensely from the recent US-Africa Leaders' Summit held in Washington last week, Trade and Industry Minister Rob Davies said on his return.
Sanlam says it has R3bn in discretionary capital that is earmarked for growth opportunities mainly in Africa and South-East Asia.
Phakamisa Ndzamela 6 Jun 2014
If there is one industry where everything is in flux and companies have to re-jig their shapes and formats all the time, it is SA's packaging manufacturers. Apart from constantly changing industry conditions, not least from encroaching rivals, each firm has specific obstacles to get over.
Mark Allix 2 Jun 2014
In a move that could turn the brain drain into a brain gain, the South African Institute of Chartered Accountants' (Saica) Thuthuka development model is set to be exported to other African countries and developing nations, after receiving the backing of the over-arching global accounting body and the World Bank.
Evan Pickworth 2 Apr 2014
The local arm of SABMiller (SAB)‚ South African Breweries' maltings division is looking to supply product to other African countries following its investments to expand capacity‚ according to the unit's general manager Thinus van Schoor.
Nick Hedley 13 Mar 2014
Homecoming Revolution's London Expo will take place from 15-16 March 2014 and will feature a variety of exhibitors, guest speakers, workshops and case studies aiming to encourage Africans to return home.